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Tommy Two Blades Barbershop
BOOKINGS

Privacy Policy

Last updated: 16 October 2025
Effective for: Tommy Two Blades
Website: tommytwoblades.com.au

1. Introduction

Tommy Two Blades aka."TTB" (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, make an appointment, or interact with us in any way.

By using our website or providing your information, you agree to this Privacy Policy.

2. Information We Collect

We may collect and hold personal information including:

  • Name
  • Contact details (email address, phone number, address)
  • Appointment or booking details
  • Payment information (processed securely via third parties)
  • Website usage data (through analytics tools)

We only collect information that is reasonably necessary for our business functions.

3. How We Collect Personal Information

We collect personal information when you:

  • Make an online booking
  • Subscribe to our mailing list
  • Contact us via forms, email, or social media
  • Use our website (through cookies and analytics tools)

Some information may be collected automatically through cookies, browser tracking, and analytics services.

4. Cookies and Tracking

We use cookies and similar technologies to:

  • Enable essential website features
  • Remember user preferences
  • Analyse traffic and website performance
  • Deliver marketing and automation functions

You can disable cookies in your browser settings, but some website features may not function properly.

5. Third-Party Services We Use

We use several trusted third-party platforms to operate our website and deliver services.

a. Timely (Online Bookings)

Our booking system is powered by Timely, which securely stores appointment details, customer profiles, and contact information.
Timely may also process payments for online bookings, where applicable.
You can review Timely’s privacy practices here: https://www.gettimely.com/privacy/

b. FunnelKit Automations

We use FunnelKit Automations for:

  • Sending transactional emails (booking confirmations, receipts, reminders)
  • Managing automated communication workflows
  • Sending marketing messages (if you have opted in)

FunnelKit stores limited customer data (e.g., name, email, and booking info) to provide these services.

c. Google Services

We use the following Google tools:

  • Google Tag Manager – manages marketing and analytics tags.
  • Google Analytics 4 (GA4) – collects anonymised visitor and usage data.
  • Google Search Console – monitors website performance in Google Search.

For details on how Google handles information, visit Google’s Privacy Policy.

6. How We Use Personal Information

We use personal information to:

  • Provide our services (including bookings)
  • Send transactional communications (confirmations, reminders, receipts)
  • Respond to enquiries and provide support
  • Send marketing updates (if you have opted in)
  • Improve our website, services, and customer experience
  • Comply with our legal and regulatory obligations

We do not sell or rent your personal information to third parties.

7. Disclosure of Personal Information

We may disclose your personal information to:

  • Service providers who assist us in operating our business (e.g., Timely, FunnelKit, web hosting, payment processors, analytics providers)
  • Professional advisers such as accountants or IT consultants
  • Regulatory or law enforcement authorities when required by law

Where possible, information shared with service providers is limited to what is necessary for them to perform their function.

8. Overseas Disclosure

Some of our service providers (such as Google, Timely, and FunnelKit) may store or process data outside Australia, including in the United States or Europe.

9. Direct Marketing

We may send you promotional materials or updates about our services only if you have consented (for example, by subscribing to our mailing list).
You may opt out at any time by clicking “unsubscribe” in our emails or by contacting us.

Transactional emails (such as booking confirmations) are automatically sent as part of our service and do not require marketing consent.

10. Security of Personal Information

We take reasonable precautions to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
All payments are processed through secure, PCI-compliant platforms.

While we use best practices, no online system is completely secure. You provide information at your own risk.

11. Access and Correction

You have the right to:

  • Request access to personal information we hold about you
  • Request correction of any inaccurate, outdated, or incomplete information

Requests can be made by contacting us directly (see Section 15).
We may ask you to verify your identity before providing or amending information.

12. Data Retention

We keep personal information only as long as necessary for business, legal, or accounting purposes.
When it is no longer required, we securely delete or de-identify the information.

13. Complaints and Enquiries

If you have a question or complaint about how we handle your personal information, please contact us using the details below.
We aim to respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
🌐 https://www.oaic.gov.au/
📞 1300 363 992

14. Updates to This Policy

We may update this Privacy Policy occasionally. The most recent version will always be available on our website, with the “Last updated” date above.

15. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

📧 Email: info@tommytwoblades.com.au
📞 Phone: 0456 002 235
📍 Address: Shop 1, 113 Commercial Rd, Teneriffe 4005 QLD, Australia